How to Whitelist Gmail, Yahoo, Outlook, AOL, Hotmail, CenturyLink, Thunderbird, & Other Email Clients

Email Notices, Transactional Emails, and Email newsletters often end up accidentally being sent to the spam folder in your email, even though you signed up for them! To avoid this you need to “whitelist” the sender, but this is slightly different for each different email program and service.

What Is Whitelisting?

The solution is to tell your email program (Gmail, Yahoo, Outlook etc.) that mail from,, is not spam. To do this you need to add the email notice or newsletter sender’s email address to a “whitelist”.

The method varies slightly depending on which email provider or program you use.

Always Whitelist Emails In Your Spam/Junk Mail Folder

If you find an email in your spam folder that is not spam always take a moment to mark it as “not spam” or “not junk”, this automatically let’s your email program add the sender to the whitelist.

How To Whitelist Healthy Weight Loss Secrets Weekly Newsletter

Find your email service or email client and click the link get to the instructions below. You need to whitelist the following email addresses.

The subscribe success/confirmation notice: .

The Newsletter: .

Whitelisting Instructions:

Configure your email service or client from this list:

GMail Whitelist:

  1. First, if you find email from or in your Gmail spam folder, select our email and click the “Not Spam” button
  2. Next, open an email that you have received from us
  3. Click on the little down-pointing-triangle-arrow next to “Reply”:
  4. Click “Add or to Contacts list”

Yahoo!/SBC Gobal/ Mail Whitelist:

You must set up a “filter”, but first:

  1. If you find email from in your “Yahoo! bulk” folder, open the email and click “Not Spam”.
  2. If you find mail from in your “Blocked Addresses” list in "Settings", select the email and click “Remove Block”.

Now to create the filter:

  1. Open Yahoo! Mail and click on the Gear and select “Settings” in the upper right hand corner or "...More" icon in the Nav bar.
  2. Select “Filters” (in the bottom left corner), or select "Filter Emails Like This..."
  3. On the Filters page, click “Add”
  4. Select the “From header:” rule, and add “contains” and add "".
  5. Click the “Choose Folder” pull down menu and select "Inbox".
  6. Pick the Add Filter button or "Save" Webmail Whitelist:

You must add or  to your AOL address book as follows:

  1. Search for email from us in the Spam folder. If you find an email in the Spam folder, then open it and click the “Not Spam” button.
  2. Click the Contacts link (or open your AOL Address Book)
  3. Click the +New button.
  4. In the  New Contact window, into the ‘Primary E-Mail 1’ field
  5. Click Another email, and enter into the E-Mail 2 address
  6. Click “Create”

AOL Email Client Whitelist:

New Subscribers: add the “From address” to your AOL address book:

  1. Click the Mail menu and select Address Book.
  2. Wait for the “Address Book” window to pop up, then click the Add button.
  3. Wait for the “Address Card for New Contact” window to load.
  4. Once loaded, cut and paste the From email address into the “Other E-Mail” field.
  5. Make our From address the “Primary E-Mail” address by checking the corresponding checkbox.
  6. Click the Save button.

Existing Subscribers: If you are already a subscriber but the email isn’t getting through, the email may be in your AOL Spam Folder. Open web mail and look in your Spam Folder. If your find our email in your spam folder open it and click the “This Is Not Spam” button. Then add the “From address” onto your Address Book as outlined in the “New Subscribers” instructions above.

Office 365: 

We receive automated emails from a domain other than the one we use for staff and some of these emails were getting misidentified as spam and moved to people’s Junk Email folders in Outlook. So we needed to white list the domain so that any emails originating from there would bypass the spam filter.

  1. In the Exchange admin center click on Mail Flow.
  2. Next create a new rule by clicking on the + icon and click Bypass spam filtering…
  3. Select on the *Apply this rule if… for The sender… domain is
  4. Add the domain you wish to whitelist plus any additional domains you also wish to whitelist.
  5. Select Stop Processing more rules and then click save.

Hotmail Whitelist:

You must add or to your “Safe List” as follows:

  1. First, if you find email from in your Hotmail junk folder, open the email and click “Not Junk”
  2. Next, check to see if the appears in the “Blocked Senders” list. If so, select it and click on the “Remove” button.
  3. Next, open your mailbox and click “Options” in the upper right hand corner
  4. At the top of the page, click on the “Junk E-mail Protection” link
  5. Next, click on “Safe List”, which is down near the bottom
  6. Copy and paste or  where it says “Type an address or domain”
  7. Click the “Add” button
  8. Repeat steps 6. and 7

Microsoft Outlook Whitelist:

  1. On the Tools menu, click Options
  2. On the Preferences tab, click Junk E-mail
  3. On the Safe Senders tab, click Add
  4. Add or  where it says “Add address”.
  5. Add or healthywightlosssecrts@gmail.coms  in the same way.
  6. Click OK
CenturyLink Whitelist:

How can I make sure that messages from a specific e-mail address are not considered spam?

To open the product, double-click the product icon at the bottom right corner of your screen. To allow messages from specific e-mail addresses, follow the instructions below. You can also do this through the Spam Control menu button (in Microsoft Outlook, Outlook Express or Windows Mail), or by right-clicking the system tray icon. You can add, edit or remove individual e-mail addresses or whole domains to your allowed senders list. For example, if you add * to your allowed senders list, all e-mail messages from the domain are allowed. 

To edit your list of trusted e-mail addresses:
  • On the main page, click Settings.
  • Select Internet > E-mail filtering.
  • Click Allow senders. The Allow senders settings page opens.
Choose one of the following actions. 

To add a new e-mail address:
  • Click Add. The Add sender/domain dialog box opens.
  • In the Address field, enter the e-mail address or domain name from which you want to allow e-mail messages. You can add a short description for the new address in the Description field.
  • Click OK. The new e-mail address is now shown on your allowed senders list.
To edit an e-mail address:
  • In the list, select the e-mail address you want to edit, and click Edit. The Edit sender/domain dialog box opens.
  • Edit the selected e-mail address, and click OK.
To remove an e-mail address from the allowed senders list:
  • In the list, select the e-mail address you want to remove
  • Select Remove. The e-mail address is removed from the list.

McAfee SaaS Email /

When sending an email to a McAfee SaaS Email Protection client, the sender is receiving the bounce back message “554 Denied.”

The error message “554 Denied” means that we have rejected the message as spam.  This is either due to the content of the message or the reputation of the sending IP address.

Example Error:
host[] said: 554 Denied (Mode:normal) (in reply to end of DATA command)


For McAfee SaaS Customers, please do one or more of the following:

  • Place the sending domain on the User or Domain-Level allow list in the Control Console.  For instructions on how to do this, please refer to Adding to Domain-level Sender Allow List.
  • Send a copy of the message to If the message was blocked, the sender can obtain a copy from their Sent Items folder. Messages to this address are not filtered for spam, and all submissions are accepted.
  • Copy full Message Audit Details showing the 554 Denied response from the Control Console and supply this in an email with a subject of “False Positive” to
  • Open a service request with McAfee SaaS Technical Support so we may investigate the cause of this issue and possibly reset the filter that is causing messages to be denied.

For senders who are not McAfee SaaS Email Protection customers, please do one or more of the following:

  • Contact the intended recipient and ask them to add the sending address or domain to their allow list.
  • Contact the intended recipient and ask them to open a service request with McAfee SaaS Technical Support so that the message can be reviewed as a false positive.
  • Send a copy of the message with the original headers to Messages to this address are not filtered for spam, and all submissions are accepted.

MimeCast Whitelist:

Mozilla Thunderbird Whitelist:

You need to add us to your address book, and set the Junk Mail Controls to whitelist your address book.

  1. First, check your Junk folder. If you find email from